Your Care

Harbour Hospice provides compassionate, specialist palliative care for anyone in our community who needs it.

If you have a life-limiting condition and need specialist care, we have a team of professionals who can work with you and your family, whānau and carers to meet your needs - physical, emotional, social and spiritual. 

We care for people of all ages with cancer, heart failure, neurological conditions, liver disease and many other life-limiting illnesses, with an aim to help people live every moment, in whatever way is important to you.

HOW TO RECEIVE HOSPICE CARE

You can be referred to us by your GP or medical specialist.

You can also find out how to refer yourself or your family member here.

WHO IS ELIGIBLE

We warmly welcome anyone living in our communities with an advanced life-limiting disease at any point in your illness.

The map on the right shows where our service boundaries are.

People often come to us when they are approaching the end of active treatment, or if they have particularly difficult symptoms.

It doesn’t matter who you are or what you believe in, Hospice is a free service for all.

HH service area location map

Our service area extends from Devonport to Te Hana.

WHAT HAPPENS ONCE I'M REFERRED?

Once your referral is accepted, a member of the Hospice team will contact you to discuss and agree a plan of care with you, your family / whanau and carers.

This may include hospice services such as counselling, social work, spiritual or cultural support, complementary therapies and day programmes. We’ll work closely with your GP and any other healthcare professionals involved in your care.

Our team will most often see you in your own home or as an outpatient, but you might also spend a few days in one of our Inpatient Units.

Click on the below dropdowns for a brief overview of each of these services.

A short inpatient stay can give our doctors a chance to review and adjust your medications to manage pain or complex symptoms, give your family a break, or provide care in the final stages of your life if care at home is no longer possible.

Harbour Hospice has two short stay inpatient facilities - a 6 bed inpatient unit at Red Beach, Whangaparoa and a 9 bed Inpatient Unit at Shea Terrace, Takapuna. We also offer day respite care at Tui House, Warkworth.

Admissions to the inpatient unit are based on the urgency and complexity of your needs. No matter where you live - Hibiscus Coast, North Shore or Warkworth/Wellsford – you may be admitted to whatever Hospice service suits you and your families needs’ best.

Day respite care at Tui House, Warkworth is designed to give your family or carer at home a break. This is arranged on a case by case basis with your care team.

You can find out more about care in the Inpatient Unit here.

Outpatient Clinic appointments are usually for an introduction to hospice services, symptom assessment and management, follow-up reviews and discussion about social and emotional concerns.

While you are feeling able, we would encourage you to come to a clinic and see us. When you are feeling less able or unwell, we will come and see you at home.

Our care team will arrange appointments as often as you need them.

Our team works with individuals and families / whānau and carers who may be struggling to cope with the challenges of living with a life-limiting condition. The emotional stress associated with illness can often be as difficult to deal with as the physical symptoms.

Counselling offers you an opportunity to safely explore your thoughts and feelings with a professional counsellor, in total confidence.

We offer support on a one-to-one basis, with families or in groups. We can also help families to talk with children and young people about death and dying, and provide resources, such as books, which are specifically written for children and young people.

Bereavement counselling and a range of bereavement programmes are also available to families, whānau, and carers. Please click here to find out more.

We celebrate the diversity across our three communities through our cultural support services, which are designed to ensure we meet the unique wishes of every patient and their family / whānau with respect and understanding.

These include our Kaiawhina across the three Hospices, who is available to walk alongside our Māori and Pasifika patients, and their whānau, throughout their Hospice journey.

Our Asian liaison social worker is there to provide support for Asian families in Hospice care.

Our team provides practical support and advice on a wide range of issues, including:

  • benefit or pension queries
  • housing or residential care placements
  • legal issues such as power of attorney and making a will
  • accessing equipment
  • practical support
  • funeral planning.

Our specialists in spirituality offer spiritual care irrespective of your faith, religion or beliefs, supporting you in whichever way gives your life meaning and purpose.

We can support you to observe your religious practices and rituals, provide you with the opportunity for individual prayer, and arrange for representatives of other faith communities to visit if required.