Care in the inpatient unit

Caring for you in the inpatient unit

Harbour Hospice has two short stay inpatient facilities - a 6 bed inpatient unit at Red Beach, Whangaparoa and a 9 bed inpatient unit at Shea Terrace, Takapuna. We also offer day respite care at Tui House, Warkworth.

Admissions to the inpatient unit are based on the urgency and complexity of your needs. No matter where you live - Hibiscus Coast, North Shore or Warkworth/Wellsford – you may be admitted to whatever Hospice service suits you and your families needs’ best.

Patients are referred to inpatient units at either Hibiscus Coast or North Shore through a healthcare professional, such as a GP or a medical specialist.

You may be admitted to our inpatient unit for several reasons, including:

  • For the management of pain or troublesome symptoms which can be for approximately 7-10 days. This is not a fixed length of time.
  • For care in the final stages of your life if care at home is no longer possible or desired.
  • For short-term respite care, to give your family, whānau or carer a break at home for 7 days. This is arranged with your care team.

Day respite care at Tui House, Warkworth is designed to give your family or carer at home a break. This is arranged on a case by case basis with your care team.

Preparing to stay

Our inpatient units will provide you with a peaceful environment to receive personalised, specialist care, tailored to your needs. Your privacy and dignity is very important to us. You will have your own private room with your own ensuite and television. Wireless internet access is available so that you or your family can use your laptop or tablet. We have beds we can put in your room for your family and whānau to stay. We also have a kitchen and lounge for your family’s use and comfort.

You will need to bring any medications either prescribed or complementary with you. These will be looked after by our specialist team.

Bedding and towels are provided.

Please also bring your own toiletries, shavers, nightwear and clothes. We do have a small selection of toiletry items, so if you have forgotten something, please let us know.

We'd love for you to bring in personal items from home, like favourite photos or pictures to make your room welcoming and familiar.

Our housekeeping team take great pride in providing our patients with homemade, fresh and appealing meals. We will cater for you individually, and ensure sure we know your likes and dislikes, and how you prefer your food to be prepared. If you have any special dietary needs, please let our staff know.

Your family can bring in any favourite foods for you. These can be kept in a fridge in the family kitchen.

Breakfast is served from 8am, lunch from 12.30pm and the evening meal is served from 5.30pm.

Tea, coffee, soft drinks and snacks are available all day. You are welcome to bring in your favourite drink.

For patients who smoke, we have a designated area for patients only, please discuss with a member of the team. For all others, Hospice is a non-smoking facility.

The quiet room/Chapel is a place for quiet reflection, contemplation and prayer, whatever your spiritual beliefs. We encourage patients, family, whanau to use it whenever they feel the need.

All our services are delivered free. However there may be a charge for Ambulance transfers to and from the inpatient service and prescriptions on discharge.

Visiting the inpatient unit

Family/whānau, visitors and pets are welcome

Your friends and family are very welcome to visit you in our inpatient unit. Children are also very welcome and we have a small range of toys, DVDs and games. For the safety of your children and the privacy and comfort of our patients, please do ensure your children are supervised at all times. Your well-behaved pet is very welcome to visit. Please check with the team beforehand to make the necessary arrangements.

Care in the inpatient unit

We ask all our visitors to sign in and out for safety and security reasons. Some of our patients may be more susceptible to infection, so we urge all visitors to use the alcohol-based hand gel before entering, and when leaving the unit.

Tea and coffee making facilities are available in the family kitchen area.

Parking is available on Hospice grounds, including disabled bays. There is also short-term parking in adjoining roads. There is a drop off and pick up bay directly outside the main entrance.

I wasn’t sure what an inpatient stay meant. At first I thought –am I going to come out? But it was the best thing that ever happened. I could relax and chill out, right away from the external world. I just thought I was totally blessed with care.

— Lorraine, patient