Our specialist team prides itself on delivering the highest quality of care to patients, carers, family and whānau.

We warmly welcome your feedback, compliments or complaints as it helps us continually improve our service or share things that we’ve done well with our teams.

How to give feedback

There are many ways you can give us feedback.

  1. Don’t hesitate to speak to a member of our staff.
  2. Email us at feedback@harbourhospice.org.nz
  3. Email our Chief Executive, Jan Nichols, on jan.nichols@harbourhospice.org.nz

Or fill in the below form:

What happens next? 

Complaints are taken very seriously and will be acknowledged within five working days of receiving it, and a response provided within 10 working days following the acknowledgment.  
We welcome the opportunity to meet with you to discuss your concerns, share what we have discovered through our investigation and discuss how we can improve. 
For general information on your rights, you can contact: 
Nationwide Health and Disability Advocacy Service  
This is a free, independent service offering support to people who have a complaint about a health and disability service. 
Freephone: 0800 555 050  
Email: advocacy@advocacy.org.nz 
The Health and Disability Commission (HDC) 
The HDC promotes and protects people's rights as set out in the Code of Health and Disability Services Consumers' Rights.  
Freephone: 0800 11 22 33