Care in the community

Our specialist palliative care community teams provide a wide range of services for patients and their family/whānau/carers who are living with a life limiting condition.

We work together alongside your GP and other healthcare professionals to provide advice on symptom management, emotional care and to support you to make decisions about your current and future care. We offer different levels of care, depending on your needs. You may be living in your own home or in a residential care facility.

  • Nurses
  • Social Worker
  • Counsellor
  • Doctors
  • Cultural liaison
  • Complementary therapist
  • Community volunteers

Anyone with a life-limiting condition may be referred for Hospice support at some point in their illness.

Patients are usually referred to Hospice through a healthcare professional, such as a GP or medical specialist. It is possible to refer yourself or your family member. Please click here.

Once a referral is accepted, a member of the Hospice team will contact you.

A plan of care will be agreed with you and your family/whanau and carers, the plan will be reviewed regularly.

You can also access other Hospice services such as counselling, social work, and spiritual care, cultural support through our team, this will be discussed with you.

According to your preferences you can be seen either at home or in the Out-Patient clinic.

Yes. Hospice works closely with your GP and any other healthcare professionals involved in your care.

Hospice serves a diverse community. We have access to an interpreting services for a range of different languages, and encourage you and your family to use it to make it easier for you to tell us what you need and how we can help you.

An individual plan on who to contact outside normal working hours will be made with you and the community hospice team. Hospice runs a 24 hour telephone advice line which you, as a patient of Hospice can call at any time to seek advice.

No – all our services are delivered free of charge to our patients, and their families. However there may be some charges for ambulance transfers.

If your condition and symptoms stabilise, you may not require ongoing Hospice care. This will be discussed with you in advance, however you can be referred back to Hospice in the future if your condition changes.

Care in Inpatient Unit

We are able to admit patients to either of our Inpatient Units based at 7 Shea Terrace Takapuna and 2A John Dee Crescent Red Beach. The inpatient units are short stay units, and are based on the urgency and complexity of your needs.

You may be admitted to our inpatient unit for several reasons, including:

  • For the management of pain or troublesome symptoms which can be for approximately 7-10 days. This is not a fixed length of time.
  • For short-term respite care, to give your family or carer a break at home for 7 days.
  • For care in the final stages of your life if care at home is no longer possible.

Please find below questions about Hospice care that patients and their families often ask us. If you're unable to find the answer to your question here, please don't hesitate to contact us. We are always happy to help.

Patients are referred to Harbour Hospice Hibiscus or Harbour Hospice North Shore through a healthcare professional, such as a GP or medical specialist.

Our inpatient unit will provide you with a peaceful environment to receive personalised, specialist care, tailored to your needs.

Your privacy and dignity is very important to us. You will have your own private room with your own ensuite, and television. Wireless internet access is available so that you or your family / whanau can use your laptop or tablet. We also have a kitchen and lounge for your family / whanau to use and enjoy.

No. We passionately believe there should be no financial barrier to accessing our services: they are all delivered free of charge to our patients, and their families. However there may be a charge for Ambulance transfers and prescriptions on discharge.

You will need to bring any medications either prescribed or complementary with you. These will be looked after by our specialist team.

Bedding and towels are provided.

Please also bring your own toiletries, shavers, nightwear and clothes. We do have a small selection of toiletry items, so if you have forgotten something, please let us know.

Our housekeeping team take great pride in providing our patients with homemade, fresh and appealing meals. We will cater for you individually, and ensure sure we know your likes and dislikes, and how you prefer your food to be prepared. If you have any special dietary needs, please let our staff know.

Your family can bring in any favourite foods for you. These can be kept in a fridge in the family kitchen.

Tea, coffee, soft drinks and snacks are available all day. You are welcome to bring in your favourite drink.

Your friends and family / whanau are very welcome to visit you in our inpatient unit. Children are welcome and we have a small range of toys, DVDs and games. For the safety of your children and the privacy and comfort of our patients, please do ensure your children are supervised at all times.

We ask all our visitors to sign in and out for safety and security reasons. Some of our patients may be more susceptible to infection, so we urge all visitors to use the alcohol-based hand gel before entering, and when leaving, the unit.

Tea and coffee making facilities are available in the family kitchen area. Visitors’ toilets are situated next to the main reception area.

There is some parking in our Hospice grounds, including disabled bays. There is also short-term parking in adjoining roads. There is a drop off and pick up bay directly outside the main entrance.

Yes, your well-behaved pet is very welcome to visit. Please check with the team before hand to make the necessary arrangements.

For patients who smoke, we have designated areas, please talk to a member of the team. For all others, Hospice is a non-smoking facility. Thank you for your cooperation.

Discharges from the unit will only happen after discussion with you and your family / whanau and careful planning with all those involved with your care. We work closely with our healthcare colleagues in the community to ensure you continue to receive the right level of care when you are discharged.

Family support

Living with a life limiting condition can affect every aspect of a person’s life. There may be many extra strains and stresses at home and in daily life. Our Family Support team offers practical and emotional support to families / whanau, including children and young people, learning to cope with uncertainty, loss and grief.

Our team offers counselling, social work, cultural support, support groups and a life review service. We also offer bereavement support for individuals and families.

Patients are usually referred to Warkworth Wellsford Hospice through a healthcare professional, such as a GP or medical specialist. It is possible to refer yourself or your family member. Please click here.

Hospice counsellors work with individuals and families / whanau who may be struggling to cope with the challenges of living with a life limiting condition and the changes it brings. We offer support on a one-to-one basis, with families or in groups. We can also help families / whanau to talk to children about death and dying, and provide resources, such as books, which are specifically written for children and young people.

Our social workers provide practical support and advice for patients who are dying and their families / whanau. They can help you with a wide range of issues, including benefit or pension queries, housing or residential care placements, legal issues such as power of attorney and making a will, accessing equipment, practical support and funeral planning.

We have access to cultural support which we encourage you and your family / whanau to use, please talk to a member of the team.

Who: A support group for caregivers of patients at Hospice.

Purpose: The group is facilitated by a social workers and/or counsellor and  provides education and support. Topics include: nutrition, self care, relaxation strategies, support services and many more.

When: Every first and third Thursday 11.00am – 12.30pm throughout the year.

Where: Tui House, 47 Morrison Drive, Warkworth.

Contact: For more information please contact Monica Donnelly 09 425 9535

Please let us know if you need someone to supervise your family member while you attend the Programme.

Who:  For bereaved family members 

Purpose:  A group that provides informal grief and loss support to bereaved family members in a friendly and safe environment. It is facilitated by counsellor and social worker. 

When:  Every first Monday 11.00am – 12.30pm throughout the year. 

Where:  Tui House, 47 Morrison Drive, Warkworth.

Contact:  For more information please contact Kerry Hamlet 09 425 9535

Who: Open to all patients. Care givers are also welcome to attend.

What purpose: A social support group with a variety of activities, such as coffee mornings, speakers/presentations and activities.

When: Every Tuesday 10.30 am – 12.30 pm throughout the year.

Where: Tui House, 47 Morrison Drive, Warkworth.

Contact: For more information please contact Pauline Louette on 0274 630 445.

Our Life Review team can help you if you would like to record memories from your life for your family or future generations. They can also work with family members wishing to record a loved one’s story after their death.

The quiet room/Chapel is a place for quiet reflection, contemplation and prayer, whatever your spiritual beliefs. We encourage patients, family/whanau to use it whenever they feel the need.