Supporting you while you help your loved ones

When someone has a life-limiting condition, it affects everyone around them, especially whānau and friends.

We understand that sometimes the stresses and strains of a serious illness can seem overwhelming, which is when Family Support Services at Harbour Hospice can offer you some relief.

Family Support Services is staffed by experienced, compassionate health professionals and specially trained volunteers. Our services are tailored to promote your health and wellbeing – emotionally, physically, financially or socially – during what can be a challenging time.

We offer practical ways to help cope with uncertainty, loss and grief. Our services, which are provided for free, include:

The support and care given by Hospice has been invaluable to help me cope with my prognosis and symptoms, both physically and emotionally. The most amazing part is to think that the care like I experienced is free of charge to families. I feel very privileged to have had that experience at Hospice

brian-meredith
— Brian Meredith

Let’s talk about it

Counselling can be invaluable in assisting you to deal with grief. If you’re struggling while supporting a loved one with a serious illness, or you’re experiencing a bereavement, Family Support Services can work with you to move through the grief process.

Our free counselling services can help prepare you navigate the grief journey, and include:

  • One-on-one counselling to prepare you for the road ahead, or deal with an existing bereavement
  • Group sessions for family and carers
  • Assisting young people and children with the death of a loved one through workshops and specialist counselling, such as Canteen.

We also recognise grief is not linear, which is why we continue to support you well after your loved one has passed, if needed.

Skilled, practical assistance when you need it most

Harbour Hospice’s team of social workers work with you to access the services and advice you may need while living with a life-limiting condition. Some of the areas they can help with include:

  • Finances, such as assisting with enquiries about government support
  • Home help – exploring available services
  • Housing – helping to consider residential care when necessary
  • Equipment – finding out what items could make your life run more smoothly
  • Legal issues – connecting you with experts when making a will, or appointing a power of attorney
  • Funeral planning – gathering the best information and advice for you and your family.

Walking alongside you

Your cultural needs are important when facing the special challenges of living with an incurable condition.

Harbour Hospice respects and supports people of all cultures during their time of need.

Our Pou Arahi is available to walk alongside Māori and their whānau throughout their journey, and we have an Asian liaison social worker. We also use an interpreting service so we can help you regardless of what language you speak.

Making the most of every moment

Whatever your faith or beliefs, Harbour Hospice Family Support Services can offer respectful spiritual support to you and your family. We have a chaplain and Pou Arahi available to anyone who needs it, and will honour you in observing whatever your spiritual practice might be.

Spirituality is different for everyone and we are happy to help you explore this area if you would like to, and can offer sensitive guidance for those who seek it. We can also provide readings, blessings or any other rituals or ceremonies that you and your whānau may find comforting.

It’s our wish to help you and your family make the most of every moment.

You are not alone

Sharing your experience with people who are going through the same thing can be useful and revitalising when you’re dealing with an incurable condition. Family Support Services is happy to facilitate groups for:

Art Groups

Bereavement Groups
Our friendly Family Support team host this group in a relaxed and supportive environment.

Caregivers Groups
Led by a counsellor, this is a chance to meet with other caregivers to offer informal support and share information about looking after you and your loved one.

Day Groups

Men's Groups

Movement To Music Groups

Open Day Groups

Pamper Groups

Patient Support Groups
Having a life-limiting illness can be daunting but meeting with others who are on a similar journey can help you develop coping strategies, and feel better knowing you are not alone.

Self-Care & Relaxation Groups
Helpful ways to look after yourself while you’re managing challenges and stress.

Walking Groups

Life Story
A life story is a way to record the experiences and events of your life. Family Support’s trained biographers can help gather information and images that will weave together a representation of a person’s life. Compiling this record can bring meaning and acceptance at the end of life, and is a way to express your hopes and dreams. Many people find creating a life story brings them a sense of accomplishment, and family and friends treasure it as the ultimate gift.

Our biographer volunteers can also work with whānau and friends to create a life story for a loved one who has already passed on.

Complementary Therapies
Harbour Hospice can offer professional therapy to provide soothing massage and relaxation treatments.

Specialist lymphatic drainage is also available for those who have lymphoedema.

Our Support Groups

Bereaved Partners Group: Healing after loss

What
For people whose partner has died in Hospice care. Morning tea provided.

When
Mondays (for six weeks) 10am – 11.30am

Where
Hospice North Shore Day Lounge

Contact
Contact Wayne Gates or Jeanne Warmington on 094861688 or wayne.gates@hospicenorthshore.org.nz

 

 

Caregivers Support Group

What 
A support group for people who are caring for a family/ whānau member. Sessions include a presentation with time to talk together as a group, and to share knowledge and experiences. There is an additional practical session for those who are interested in learning nursing skills. The session will be facilitated by a senior nurse and may not be of interest to all group members. This week can be attended by those not attending the carers group. Lunch is provided.

When 
This a four-week course run regularly throughout the year on Fridays, 11am – 1pm

Where 
Hospice North Shore

Contact 
Phone Sasha Pilkington or Jeanne Warmington on 09 486 1688, or ask your community nurse

 

 

Patient’s Support Group

What 
The experience of living with illness can impact on all areas of life, affecting your thoughts, behaviour and interaction with others. This group offers an opportunity for exploration and shared discussion. While it can bring up sadness, we also laugh a lot.

When 
Fridays, for four weeks, 10.30am – 12.00pm

Where 
Hospice North Shore

Contact 
Phone Huia Swann or Jeanne Warmington on 09 486 1688

Men’s Group

What
Primarily for bereaved men, though patients are also welcome. This is a social group with lunch provided, followed by a guest speaker.

When
Alternate Mondays

Where
Hibiscus Hospice Lounge

Contact
Phone Vincent on 09 421 9180

 

 

Movement to Music

What 
Offered to everyone within Hospice, including patients, family members and those who are bereaved. Activities include low-impact movement to music designed to promote relaxation and improve wellbeing, and modified and simplified Tai Chi.

When 
Mondays 10:30am – 12pm

Where 
Hibiscus Hospice Lounge

Contact 
Phone Susan McHugh on 09 421 9180

 

 

Open Doors

What 
This social support group is open to all patients and caregivers and offers a variety of activities, including coffee mornings, speakers/presentations, activities and pampering.

When 
Wednesdays, 11am – 1.00pm

Where 
Hibiscus Hospice Lounge

Contact 
Phone Pauline Louette on 0274 630 445

 

 

Pamper Days

What 
Qualified professionals offer pampering for bereaved women, including massage, hairstyling, pedicures and manicures, and much more. Morning tea and lunch is provided.

When 
On a Sunday four times during the year

Where 
Hibiscus Hospice Lounge

Contact 
Phone Susan McHugh on 09 421 9180

 

 

Self-care & Relaxation Groups

What 
This programme provides patients and their main caregivers education, guided mindfulness, relaxation practices and support. The focus is on managing stress and anxiety but other topics include nutrition, exercise and sleep. This programme is facilitated by our social worker. Morning tea is provided.

When 
Thursday mornings 10:30am – 12 noon. This is a six-week programme and participants are asked to start in week 1 or week 2.

Where 
Hibiscus Hospice Lounge

Contact 
Phone Brendon Sakey on 09 421 9180

 

 

Stepping Out Bereavement Programme

What 
A support and educational programme for those bereaved within the previous six months.

When 
Thursdays, 10:30am – 12 noon. The group runs approximately four times per year, for six weeks at a time. Morning tea provided.

Where 
Hibiscus Hospice Chapel

Contact 
Phone Susan McHugh on 09 421 9180

Art Activities Programme

What
A supportive and creative place for patients and their caregivers to do art activities and have fun. Art materials and a light morning/afternoon tea provided.

When
This is a six-week programme offered three times during the year. Each session runs for two hours and is an open class so members to drop in as they’re able.

Where
Tui House

Contact
Phone Pauline Louette on 027 630 445

 

 

Bereavement Coffee Group

What 
An informal group for bereaved women and men to provide education and support over a cup of tea or coffee.

When 
First Monday of every month from 11am – 12.30pm

Where 
Tui House

Contact 
Phone Tina Earl on 09 425 9535

 

 

Caregivers Programme

What 
A support group for family and friends as caregivers. Topics include: Understanding the Hospice Journey; Practical Care for Your Loved Ones; Looking after Yourself; and Planning Ahead. Morning tea is provided.

When 
This a four-week course run regularly throughout the year, and held on Wednesdays from 10.30 – 12.00 noon. This is an open group so people can attend whenever they’re able.

Where 
Tui House

Contact 
Phone Monica Donnelly on 09 425 9535 or contact your community nurse

 

 

Open Doors

What 
A social support group open to all patients and caregivers with a variety of activities, such as coffee mornings, speakers/presentations, activities and pampering.

When 
Tuesdays 10.30am – 12.30 pm

Where 
Tui House

Contact 
Phone Pauline Louette on 0274 630 445

 

 

Pamper Day

What 
Qualified professionals offer Pampering for bereaved women, including massage, hairstyling, pedicures and manicures and much more. Morning tea and lunch is provided.

When 
On a Sunday, four times during the year

Where 
Tui House

Contact 
Phone Tina Earl on 09 425 9535

 

 

Walking Group

What 
An informal walking group for bereaved women and men which offers companionship, exercise and fun.

When 
Wednesdays from 10am – 11am. Walks alternate weekly between Snells Beach and a local walk near Tui House. Morning tea is provided after the walk from Tui House.

Where 
Alternates between Snells Beach and Tui House

Contact 
Phone Monica Donnelly on 09 425 9535