Covid-19 Alert Level 1

Throughout the Covid-19 pandemic Harbour Hospice remains committed to delivering specialist palliative care right across the Hibiscus Coast, North Shore and Warkworth / Wellsford communities - at all Alert Levels.

Our multidisciplinary teams are currently caring for around 350 patients and families within their own homes, in our Inpatient Units and within aged residential care. However, during the Covid-19 emergency and lockdown the way we deliver care has changed rapidly to ensure the safety of our patients, their families, our own staff and our wider community.

While this situation has been challenging for us all, we are deeply grateful for the support we continue to receive from our communities. Your strength, belief and passion for our cause will help us to continue to provide the highest level of specialist care now and into the future.

As we navigate through the Alert Levels and support the nationwide fight against Covid-19, we will share the latest updates right here across each of our services. Thank you for your understanding.

Our promise to be available to our patients and families 24 hours a day, 7 days a week has remained in force throughout all Alert Levels.

Now, at Alert Level 1 our nurses, doctors, counsellors, social workers, spiritual and cultural support professionals will start delivering care in person within our communities, from our Outpatient services or through Telehealth. However, we will continue to do so with added precautions to ensure the ongoing safety of our patients, their families, staff and volunteers.

We are also aware that some patients may still prefer to receive care only remotely. We will respect the wishes of our individual patients and work with you to deliver the best care, in a way that is safe and respectful of your unique situation.

If you have any further questions regarding access to services during this time please call:

North Shore 09 486 1688
Hibiscus Coast 09 421 9180
Warkworth / Wellsford 09 425 9535

Our Inpatient Units are open and operating as normal. There are no longer visiting restrictions at Alert Level 1, however the following visiting hours apply:

Monday to Friday: 8am – 7pm

Weekends: 9am - 4.30pm

To ensure the continued health and safety of our patients, families, staff and volunteers we will carry out Covid-19 risk assessments at Alert Level 1, including screening for all visitors at our three Hospice sites. Right now we are also asking visitors who arrive at reception to sanitise their hands and put on a mask before entering.

If you are visiting, a reminder to please stay home if you feeling unwell in any way.

Our Family Support Teams will begin to resume face to face sessions at Alert Level 1, as well as remain available to you over the phone and through telehealth.

The following resources may also be useful:

Grief and loss – Mental Health Foundation
Grief – Health Navigator New Zealand
Download the FDANZ COVID-19 Grief Resource and adapt the ideas as you need to.

There are also many organisations that offer help and support for grief and trauma ranging from resources, counselling and support groups.

Contact details for these organisations can be found here.

While day programmes and groups have returned, there may be times where we decide to either postpone or cancel a session due to increased risk to our vulnerable communities.

Hospice Palliative Care Referral forms are widely distributed to referring agencies. These can be sent by email, however we encourage you to process your referral online in the following ways:

Harbour Hospice website

Medtech or My Practise users can send an e-referral through these systems

Email us by clicking here

The Poi Team remains available to our primary care and residential care colleagues. The PPA (Palliative Pathway Activation) process remains in place and the team remains available for advice and support.

Click here to email the Poi team.

All of our 17 Harbour Hospice shops are now open and eager to receive your donations. Click here for individual store details.

We encourage you to please scan the Covid tracer QR code at each of our shops before entering.

The best place to keep up to date on what’s happening in our retail shops is to follow us on Facebook:

Harbour Hospice Shops North Shore
Harbour Hospice Shops Hibiscus Coast
Harbour Hospice Shops Warkworth Wellsford

While many large gatherings and events are able to resume at Alert Level 1, we are still working through plans for existing and future events across all communities.

We will continue to keep you updated as decisions are made on individual events. In the meantime you can keep up to date with what's on right here.

If you’d like to support us in other ways, please click here to read our latest appeal or go direct to our donate page to help us continue to provide free, specialist palliative care to those in our community who need it.

At alert level 1 our Fundamentals of Palliative Care Programme may be delivered in person or online. The health and safety of all involved is our priority, with any updates shared with attendees as soon as possible.

If you’d like to contact us, or have any questions about future training or courses please email us.

You can find our latest vacancies right here.

We also encourage you to connect with us on our careers page so you can keep up to date with the latest roles here at Harbour Hospice.