Covid-19 Alert Level 3

We would like to reassure you that throughout the Covid-19 pandemic Harbour Hospice remains committed to delivering specialist palliative care right across the Hibiscus Coast, North Shore and Warkworth / Wellsford communities - at all Alert Levels.

Our multidisciplinary teams are currently caring for around 350 patients and families within their own homes, in our Inpatient Units and within aged residential care. However, during the Covid-19 emergency and various Alert Levels the way we deliver care has changed rapidly to ensure the safety of our patients, their families, our own staff and our wider community.

While this situation is challenging for us all, we are deeply grateful for the support we continue to receive from our communities. Your strength, belief and passion for our cause will help us to continue to provide the highest level of specialist care now and into the future.

As we navigate through the Alert Levels and support the nationwide fight against Covid-19, we will share the latest updates right here across each of our services. Thank you for your understanding.

Our promise to be available to our patients and families 24 hours a day, 7 days a week remains in force and is more important than ever at Alert Level 3, as people can feel very isolated in their unique bubbles.

Our nurses, doctors, counsellors, social workers, spiritual and cultural support professionals are mainly working from home using secure, remote devices. These allow them to readily access and update patient information.

The majority of their work is carried out via frequent telephone calls and telehealth but essential visits do take place and our staff wear appropriate PPE (personal protective equipment) to protect you and themselves.

Covid-19 screening questions will be asked prior to any visit.

If you have any further questions regarding access to services during this time, please call:

North Shore 09 486 1688
Hibiscus Coast 09 421 9180
Warkworth / Wellsford 09 425 9535

Our Inpatient Units remain open and the health and safety of our patients, families and frontline staff is our priority. As a result, we have made the difficult but necessary decision to limit Inpatient Unit visiting.

Visiting is closed except for named immediate family members as follows:

  • Patient has one family member who can come and stay.
    If the above option is not possible, then one family member can visit once a day. This must be the same family member each day.
  • The visitor must stay in the room with the patient - not move around the building.
  • No children under 18 may visit.
  • ALL visitors will complete screening questions and be temperature checked.

Other considerations will be given on compassionate grounds, on a case by case basis - for example, last days of life. This will be discussed with the Clinical Service Manager.

Our Family Support Teams remain available to you for phone calls and telehealth contacts.

The following resources may also be useful:

Grief and loss – Mental Health Foundation
Grief – Health Navigator New Zealand
Download the FDANZ COVID-19 Grief Resource and adapt the ideas as you need to.

There are also many organisations that offer help and support for grief and trauma ranging from resources, counselling and support groups.

Contact details for these organisations can be found here.

These programmes have been postponed under Alert Level 3. However, team members will continue to keep contact via telephone and telehealth.

Hospice Palliative Care Referral forms are widely distributed to referring agencies. These can be sent by email, however we encourage you to process your referral online in the following ways:

Harbour Hospice website

Medtech or My Practise users can send an e-referral through these systems

Email us by clicking here

The Poi Team remains available to our primary care and residential care colleagues. The PPA (Palliative Pathway Activation) process remains in place and the team remains available for advice and support.

Click here to email the Poi team.

All of our 17 Harbour Hospice shops are closed at Alert Level 3. 

We are so appreciative of donations, but kindly ask that you do not leave these outside our stores while we are closed as we cannot clear these safely.

We look forward to welcoming you, and your generous donations again soon!


The best place to keep up to date on what’s happening in our retail shops is to follow us on Facebook:

Harbour Hospice Shops North Shore
Harbour Hospice Shops Hibiscus Coast
Harbour Hospice Shops Warkworth Wellsford

All planned events will be re-evaluated as we move through Alert Levels, however we are already adapting and planning with this in mind. The best place to keep up to date with our events is right here on our events page.

If you’d like to support us in other ways go direct to our donate page to help us continue to provide free, specialist palliative care to those in our community who need it.

Sadly we are not able to run any physical courses during Alert Level 3, however our education team are here to offer online support.

If you’d like to contact us, or have any questions about future training or courses please email us.

Some roles will remain open at this time, however we encourage you to connect with us on our careers page so you can keep up to date with the latest roles here at Harbour Hospice.