Covid-19 Alert Level 2

Throughout the Covid-19 pandemic Harbour Hospice remains committed to delivering specialist palliative care right across the Hibiscus Coast, North Shore and Warkworth / Wellsford communities - at all Alert Levels.

Our multidisciplinary teams are currently caring for around 350 patients and families within their own homes, in our Inpatient Units and within aged residential care. However, during the Covid-19 emergency and lockdown the way we deliver care has changed rapidly to ensure the safety of our patients, their families, our own staff and our wider community.

While this situation has been challenging for us all, we are deeply grateful for the support we continue to receive from our communities. Your strength, belief and passion for our cause will help us to continue to provide the highest level of specialist care now and into the future.

As we navigate through the Alert Levels and support the nationwide fight against Covid-19, we will share the latest updates right here across each of our services. Thank you for your understanding.

Our promise to be available to our patients and families 24 hours a day, 7 days a week has remained in force throughout all Alert Levels.

Right now we are caring for around 350 patients within their own homes, in our Inpatient Units and in aged residential care.

Our nurses, doctors, counsellors, social workers, spiritual and cultural support professionals have resumed community visits, however there will be strict covid screening carried out prior to every visit and appropriate use of PPE (personal protective equipment) to ensure your safety and that of our staff. 

If you have any further questions regarding access to services during this time please call:

North Shore 09 486 1688

Hibiscus Coast 09 421 9180

Warkworth / Wellsford 09 425 9535

Our Inpatient Units remain open, but we are only admitting people with complex symptom management needs, end of life care that cannot be managed at home and very urgent respite care. The health and safety of our patients, families and frontline staff is our priority. As a result we have made the difficult, but necessary, decision to limit Inpatient Unit visiting.

Visiting at Alert Level 2:

  • Patients can nominate up to four family members who can visit
  • Only one family member can stay with the patient and this cannot be changed. They must stay in the patients' room
  • The other nominated family members can visit once a day with no more that two visitors in the patient's room at one time
  • The visitors must stay in the room with the patient - not move around the building
  • No children under 18 are able to visit
  • ALL visitors will complete screening questions


Patients at end of life

One, or possibly two, family members can visit and stay - depending on our IPU's ability for the family members to stay in the patients' room. There will be other considerations given on compassionate grounds, on a case by case basis - for example, last days of life. This will be discussed with the Clinical Service Manager.

We realise that the restrictions required under Alert level 3 have meant that many people have not been able to hold a funeral or tangihanga as a formal means of farewell.  Our limited ‘bubbles’ also impact on the amount of family and community support that is usual at a time of loss and in the weeks and months that follow. Our Family Support Teams remain available to you for phone calls and telehealth contacts.

The following resources may also be useful:
Grief and loss – Mental Health Foundation
Grief – Health Navigator New Zealand
Download the FDANZ COVID-19 Grief Resource and adapt the ideas as you need to.

There are also many organisations that offer help and support for grief and trauma ranging from resources, counselling and support groups.

Contact details for these organisations can be found here.

These programmes will remain on hold, however, team members continue to keep contact via telephone and telehealth.

Hospice Palliative Care Referral forms are widely distributed to referring agencies. These can be sent by email, however we encourage you to process your referral online in the following ways:

Harbour Hospice website

Medtech or My Practise users can send an e-referral through these systems

Email us by clicking here

The Poi Team remains available to our primary care and residential care colleagues. The PPA (Palliative Pathway Activation) process remains in place and the team remains available for advice and support. Click here to email the Poi team.

All of our 17 Harbour Hospice shops (except Te Hana) are open at Alert Level 2, but some may have reduced hours and days.

Click here for individual store details.

Please keep in mind that while we are accepting donations at Alert Level 2, our teams are working at a reduced capacity. If you're able to, please call the store before you arrive with your donation.

For any large donations please fill in this form and someone will be in touch. Unfortunately we're unable to do drop offs and pick ups right now.

The best place to keep up to date on what’s happening in our retail shops is to follow us on Facebook:
Harbour Hospice Shops North Shore
Harbour Hospice Shops Hibiscus Coast
Harbour Hospice Shops Warkworth Wellsford

Due to the strict rules around large gatherings and events, many of our much-loved fundraising events have been cancelled or postponed. We rely heavily on this activity to bring in much needed funds, so we are currently putting together fun, digital-run events that you can be involved with from the comfort of your bubble!

Please click here to see a full schedule of our new ‘virtual’ events and future events.

If you’d like to support us in other ways, please click here to read our latest appeal or go direct to our donate page to help us continue to provide free, specialist palliative care to those in our community who need it.

Sadly we are not able to run any physical courses during Alert Level 2, however our education team are here to offer online support.

If you’d like to contact us, or have any questions about future training or courses please email us.

Some roles, including Volunteer positions remain open at this time.

We also encourage you to connect with us on our careers page so you can keep up to date with the latest roles here at Harbour Hospice.