Your care at Orange

Auckland is currently at Orange in the Covid-19 Protection Framework, or traffic light system. Throughout the pandemic, Harbour Hospice remains committed to delivering specialist palliative care right across the Hibiscus Coast, North Shore and Warkworth/Wellsford communities - at every traffic light setting and at all alert levels.

Our multidisciplinary teams are currently caring for around 350 patients and families within their own homes, in our Inpatient Units and within aged residential care. However, during the pandemic the way we deliver care has changed rapidly to ensure the safety of our patients, their families, our own staff and our wider community.

While this situation is challenging for us all, we are deeply grateful for the support we continue to receive from our communities. Your strength, belief and passion for our cause will help us to continue to provide the highest level of specialist care now and into the future.

As we navigate through the traffic light settings and support the nationwide fight against Covid-19, we will share the latest updates right here across each of our services. Thank you for your understanding.

We are available to our patients and families 24 hours a day, 7 days a week.

Our nurses, doctors, counsellors, social workers, spiritual and cultural support professionals can provide essential visits to patients in their homes, following strict pre-screening requirements and risk assessments to determine the level of Personal Protective Equipment (PPE) required.

Our teams also continue to use safe and secure technology, and keep connected with patients and their whanau via telephone calls and telehealth.

If you have any further questions regarding access to services during this time, please call:

North Shore 09 486 1688
Hibiscus Coast 09 421 9180
Warkworth/Wellsford 09 425 9535

Our Inpatient Units in Hibiscus Coast and Takapuna are open and the health and safety of our patients, families and frontline staff is our priority.

We know that having family, whānau and friends is hugely comforting for our patients, so we are doing all we can, following the Government guidelines, to ensure individualised support and needs are meet, while keeping measures in place to prevent possible spread of Covid-19.

We will continue review these measures as restrictions ease.

Please be aware that we may be caring for Covid-19 positive patients. We understand the unease this may cause, but be assured that strict measures are in place to help prevent transmission and keep these patients (and the staff caring for them) safe. 

If a patient or visitor tests positive for Covid-19 while in our Inpatient Units, we will work within Ministry of Health guidelines to ensure safe care and support for everyone in the Unit. This may include a brief closure of the impacted unit to new admissions, to prevent further transmission.

Managing transmissible illnesses is not uncommon practise for our specialist staff. You are in safe hands.

All visitors will be pre-screened and added to a list of four nominated individuals per patient.

  • Up to four nominated visitors. Two people may visit at one time
  • Visiting hours are from 10:00am – 5:00pm
  • Everyone will be pre-screened, temperature checked and will be required to undertake a RAT onsite
  • Masks must be work at all times
  • Visitors must keep social distance and stay in the patients’ room
  • Small groups of visitors may be able to meet outdoors, if we can ensure this is done safely and with prior arrangement with our IPU team. Please speak to our team to discuss this option.

Other considerations will be given on compassionate grounds, on a case by case basis - for example, last days of life. This will be discussed with the Clinical Service Manager.

Our Family Support Teams remain available to you for essential visits, phone calls and telehealth contacts. We also encourage you to click here to view our dedicated webpage which has lots of great information including helpful resources.

The following may also be useful:

Grief and loss – Mental Health Foundation
Grief – Health Navigator New Zealand
Download the FDANZ COVID-19 Grief Resource and adapt the ideas as you need to.

We are managing a gradual return of our groups. You'll be contacted directly if you are booked in.

Hospice Palliative Care Referral forms are widely distributed to referring agencies. These can be sent by email, however we encourage you to process your referral online in the following ways:

Harbour Hospice website

Medtech or My Practice users can send an e-referral through these systems

Email us by clicking here

The Poi Team remains available to our primary care and residential care colleagues. The PPA (Palliative Pathway Activation) process remains in place and the team remains available for advice and support.

Click here to email the Poi team.

Our retail shops are open, and we are gratefully accepting donations. We’re asking all customers to wear a face mask, social distance and be kind.

The best place to keep up to date on what’s happening in our shops is to follow us on Facebook:

Harbour Hospice Shops North Shore
Harbour Hospice Shops Hibiscus Coast
Harbour Hospice Shops Warkworth Wellsford

We’re starting to plan the return of our much-loved community events. Click here to see what what’s coming up.

If you’d like to support us in other ways go direct to our donate page to help us continue to provide free, specialist palliative care to those in our community who need it.

We're currently facilitating all external education remotely. Get in touch with our education team here if you have any questions about future training or courses.

We’re actively recruiting and encourage you to connect with us on our careers page to keep up to date with the latest roles.